Privacy & Cookie Policy

Privacy Policy

This website is owned and operated by SPB Ltd (“SPB”, “we”, “us” or “our”). We are committed to protecting your privacy and handling your personal information responsibly and in accordance with applicable UK data protection law, including the UK GDPR and the Data Protection Act 2018.

This Privacy & Cookie Policy explains what information we collect when you use showerpowerbooster.co.uk, why we collect it, how it may be used and your rights in relation to your personal information.

Information We Collect

When you use our website, contact us or place an order, we may collect information including:

• Your name
• Billing and delivery address
• Telephone number
• Email address
• Details of products you order
• Order and transaction information
• Information you provide when contacting us for advice, support or warranty assistance
• Technical information about your use of our website, such as your IP address, browser, device and pages visited
• Cookie and analytics information where you have provided the appropriate consent

Payment information may be processed securely by the payment provider used to complete your transaction. We do not need to receive or store your full payment card details in order to process your order.

How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders
• Take and manage payments
• Arrange delivery of products
• Contact you regarding an order
• Respond to enquiries and provide product or installation advice
• Provide customer service and technical support
• Administer warranties and warranty claims
• Maintain appropriate financial and business records
• Prevent fraud and protect the security of our website
• Improve our website, products and services
• Measure website usage and performance where you have consented to analytics cookies
• Carry out advertising or marketing activities where permitted by law and, where required, you have provided consent

Our Lawful Basis for Processing Your Information

Under UK data protection law, we must have a lawful basis for using your personal information.

Depending on the circumstances, we may process your information because:

• It is necessary to perform a contract with you, for example when processing, delivering and supporting an order.
• We have a legal obligation, for example to retain certain financial and transaction records.
• We have a legitimate interest, for example in providing customer service, protecting our business against fraud and improving our services, where those interests do not override your rights.
• You have given your consent, for example for certain analytics, advertising or marketing activities where consent is required.

Where we rely on consent, you may withdraw that consent at any time.

Sharing Your Information

We do not sell your personal information.

We may share information where necessary with organisations that help us operate our business and fulfil your order. These may include:

• Payment processing providers
• Delivery and courier companies
• Website and hosting providers
• IT and technical service providers
• Analytics providers, where you have provided the appropriate consent
• Professional advisers such as accountants or legal advisers
• Government, regulatory or law enforcement authorities where we are legally required to do so

Where third parties process personal information on our behalf, we take appropriate steps to ensure that information is handled securely and lawfully.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting, tax, warranty and reporting requirements.

Different types of information may therefore be retained for different periods.

When personal information is no longer required, it will be deleted or securely disposed of where appropriate.

Your Rights

Depending on the circumstances, UK data protection law gives you rights in relation to your personal information. These may include the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to erase your personal information in certain circumstances
• Ask us to restrict the processing of your information
• Object to certain uses of your information
• Request the transfer of certain information to you or another organisation
• Withdraw consent where we rely on consent to process your information

Some of these rights depend on the circumstances and the lawful basis on which we process your information.

If you wish to exercise any of these rights, please contact SPB Ltd.

You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

While no internet-based system can be guaranteed to be completely secure, we take reasonable steps to protect the information entrusted to us.

Third-Party Links

Our website may contain links to websites operated by other organisations.

We are not responsible for the privacy practices or content of third-party websites. If you follow a link to another website, we recommend reviewing its privacy policy before providing personal information.

Cookie Policy

What Are Cookies?

Cookies are small files stored on your computer, tablet, smartphone or other device when you visit a website.

They can be used to make websites function correctly, remember preferences, understand how visitors use a website and, where applicable, support advertising and marketing.

How We Use Cookies

Our website may use different categories of cookies.

Strictly Necessary Cookies

These cookies are required for the website to operate correctly.

They may be used for functions such as:

• Maintaining your shopping basket
• Processing orders
• Website security
• Remembering privacy and cookie preferences
• Providing other functionality necessary for the website to operate

Because these cookies are necessary to provide the website and services you request, they do not generally require your consent.

Analytics Cookies

Where enabled, analytics cookies help us understand how visitors use our website, such as which pages are visited and how people navigate through the site.

Where consent is required, these cookies will only be activated after you have chosen to accept them.

Advertising and Marketing Cookies

We may use advertising or marketing technologies to help measure advertising performance or provide more relevant advertising.

Where consent is required, these technologies will only be activated after you have chosen to accept them.

Third-Party Cookies

Some website functionality may be provided by third parties and may involve cookies or similar technologies.

Where applicable, these could include services used for analytics, advertising, embedded content, payments or other website functionality.

The cookies actually used by the website may change as services are added, removed or updated. Our cookie consent system should provide current information about the non-essential cookies and services in use.

Managing Your Cookie Preferences

When you first visit our website, you may be given the option to accept or reject non-essential cookies.

You can change your cookie preferences using the cookie settings available on the website.

You can also control or delete cookies through your web browser. Disabling strictly necessary cookies through your browser may prevent parts of the website, including shopping and checkout functionality, from working correctly.

Changes to This Policy

We may update this Privacy & Cookie Policy from time to time to reflect changes to our website, the services we use or applicable law.

The latest version will always be published on this page.