Delivery & Returns

UK Delivery

We offer tracked free next day UK delivery on Shower Power Booster orders with a target of 90% of orders placed before 12:00 noon on a working day to be delivered the next working day. Customers in Scotland and Northern Ireland may experience slightly longer delivery times.

Weekend Deliveries

Our standard delivery service does not include Saturday, Sunday or Bank Holiday deliveries.

Christmas & New Year Deliveries

Courier services operate reduced schedules over the Christmas and New Year period. Orders placed during this period may take longer than normal to arrive and will be delivered subject to factory opening times and courier operations.

Delivery Charges

UK delivery is free on Shower Power Booster orders unless otherwise stated at checkout.

Receiving Your Delivery

When your order arrives, please check that all items are present and that there is no obvious damage to the parcel or contents.

• Check that you have received the correct items.
• Inspect the packaging and products for visible damage.
• Let us know as soon as possible if anything is missing, incorrect or damaged.

Inspecting Delivered Items

Please fully inspect your order within 48 hours of delivery where reasonably possible.

If you notice that an item is damaged, missing or incorrect, please contact us as soon as possible so that we can investigate and resolve the issue.

Delivery to Customers Outside the UK

Ireland was a fantastic market for Shower Power Boosters prior to Brexit. However, due to the additional requirements involved in selling directly to consumers outside the UK, we currently only sell business-to-business (B2B) outside the UK.

We have also stopped direct worldwide business-to-consumer (B2C) sales.

We can sell and deliver directly to addresses within the UK and Northern Ireland.

We can legally sell to any address in the UK or Northern Ireland and you can legally carry personal goods up to the value of 300 Euros across into Europe from the UK. Having paid for your pumps from our web site the pumps are your personal property.

Taking our pumps back home in your suitcase is a possibility if you visit the UK

To receive your newly acquired goods in Ireland from a UK address, you can also consider open a mailing address in the UK from which your personal property can legally be forwarded to your home address.

If you live outside the UK, alternative arrangements may be available where you have access to a UK delivery or forwarding address. Any onward shipping, customs requirements, taxes, duties or other obligations associated with forwarding goods outside the UK are the responsibility of the customer.

Customers in Ireland may wish to consider using An Post AddressPal, which provides a UK forwarding address service. We have many customers who use this forwarding service.

Visit the An Post AddressPal website

We apologise for any inconvenience caused by these restrictions.

Returns & Refunds

For customers purchasing from this site we give the customer 30 calendar days from the date of delivery to cancel the contract and return the goods to Flowflex. The only cost to a customer will be the cost of returning any goods received to Flowflex. We explicitly encourage customers to install and trial the product. We provide a 30-day money-back guarantee to ensure you are fully satisfied with its performance. You will not be penalised for scratches or cutting off the plug in the course of fitting the pump.

A refund will be issued within 14 days of receipt of returned goods.

We are happy to assist in diagnosing problems you may have and suggesting solutions. We strongly advise customers to contact our customer support team if you are experiencing issues so we can work with you. We can extend the 30-day return period if reasonable however refunds after 30 days are at the company’s discretion and may subject to a handling fee.

We reserve the right to make an appropriate deduction from a refund where the value of a product has been reduced as a result of handling beyond what would reasonably be permitted when examining the product.

Your rights in relation to faulty goods are separate from our 30-day returns policy and are protected by applicable consumer law, including the Consumer Rights Act 2015.

Where appropriate, we will arrange a repair, replacement or refund in accordance with your statutory rights.

SPB Ltd is not responsible for consequential costs such as plumber or installation charges except where liability cannot lawfully be excluded.

Exchanges

If you have ordered the wrong product, the simplest option will normally be to return the original item in accordance with this policy and place a new order for the correct product.

If you are unsure which Shower Power Booster you require, please contact us before ordering and we will be happy to help.

Refunds

Returned products will be inspected when they are received.

Where a refund is due following a valid cancellation, it will be processed in accordance with your statutory rights. We will normally refund you using the same payment method used for the original purchase unless otherwise agreed.

Where applicable, the refund may be reduced to reflect:

• The cost of return postage where this is payable by you.
• Any reduction in the value of the goods caused by damage beyond what is reasonably necessary in fitting the pumps.

Once a refund has been processed, your bank, card provider or payment provider may take additional time to show the funds in your account.

Your Statutory Rights

Nothing in this Delivery & Returns Policy affects your statutory rights.